Below FAQ are some common concerns of our clients
If you have other questions, please just send it to support@luccione.com.
Need Help?
Website name: Luccione
Company name: Four Frontiers B.V.
Address: Moezel 19, 2491 CV Den Haag, The Netherlands
E-Mail: support@luccione.com
Contact form: here
Telephone: +31 616690453
Company number: 93573197
VAT number: NL866454615B01
Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 10:00 to 13:00
We aim to respond within one day.
Shipping
Is shipping free
Yes, we offer free shipping on all orders.
What is the delivery time
Processing time is 1-3 business days and
shipping time is 7-10 business days.
What is the shipping partner
We work with trusted courier services such as DHL to ensure reliable and timely deliveries.
Returns
What is your refund policy
We offer a 14-day return and refund window on all purchases.
What happens if I receive a damaged item
If you receive a damaged item, please contact our customer service team for assistance with a return or exchange.
Can I exchange an item
No we don't accept exchanges.